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Inactivity Alerts

If your website’s contact form is a vital driver of leads, quotes, or support tickets, a broken layout or failing script can be extremely costly. Often, form owners don’t realize their forms are broken until days or weeks later when they notice a drop in sales.

Lucid Forms provides Inactivity Alerts to solve this problem. If a form goes silent and doesn’t receive a submission within your specified threshold, we will alert you automatically so you can inspect your website.

Why Forms Stop Receiving Submissions

Section titled “Why Forms Stop Receiving Submissions”

A form can stop working due to a variety of frontend changes:

  • JS Errors: A developer deploys a script change that causes browser-side JavaScript errors, blocking form submission logic.
  • Form Endpoints Broken: The form’s action URL is accidentally deleted, altered, or mistyped in the code.
  • Domain Blocking: Third-party libraries, CSS overlays, or styling changes make the submit button unclickable.

Inactivity alerts serve as an automated monitoring tool to watch over these scenarios.

Setup Instructions

Section titled “Setup Instructions”

To configure inactivity alerts:

  1. Go to Form Settings

    Section titled “Go to Form Settings”

    Navigate to the Lucid Forms Dashboard, select the form you want to monitor, and click the Settings tab.

  2. Locate Inactivity Alerts

    Section titled “Locate Inactivity Alerts”

    Scroll to the Inactivity Alerts section. Toggle the feature to Enabled.

  3. Choose the Time Threshold

    Section titled “Choose the Time Threshold”

    Select the duration of inactivity that must pass before an alert is triggered:

    • 24 Hours (Recommended for high-traffic contact pages or checkouts)
    • 3 Days (Best for standard business enquiry forms)
    • 7 Days (For low-traffic forms like feedback surveys)

  4. Add Notification Recipients

    Section titled “Add Notification Recipients”

    Enter the email addresses where inactivity alerts should be sent (up to 3 recipient emails on the Pro plan).

  5. Save Settings

    Section titled “Save Settings”

    Click Save Settings to start monitoring.

How the Alert Triggers

Section titled “How the Alert Triggers”
  • Background Checker: Our system checks your form’s submission logs at regular intervals.
  • Verification: If the time elapsed since the last submission exceeds the threshold you selected (e.g. 24 hours), we send a warning notification to your email.
  • Reset: As soon as a new submission is successfully recorded, the timer resets. If the form goes inactive again, another alert will trigger once the threshold is crossed.